How do I place items in my shopping
cart?
After you select an item, scroll to the bottom of the page and make any
applicable requests in the selection boxes. Depending upon the product,
you may select from options such as size, colour, and quantity. Make your
selections and click the "ADD TO CART" button. On the shopping cart page
you will see the item listed along with the particulars (size, colour, quantity,
etc.). Items will not be shipped unless all particulars have been completed.
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How do I change the items in my
shopping cart?
OOnce inside the shopping cart, you can add additional items by clicking
on the "CONTINUE SHOPPING" button. You can also remove items from the shopping
cart by clicking the "REMOVE" icon (red circle with an X), and then clicking
on the "UPDATE CART" button.
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How do I buy items?
Once you have selected all the items you need in the shopping cart, click
on the "CONTINUE" button. This will take you to the next step where you
enter the information regarding where you would like the items shipped to.
Once entered, click "CONTINUE" to proceed to the payment option screen.
Once you have entered your payment information your order will be completed
and you will be able to print off a receipt. Please keep this as a reference
and verification of your order.
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Can I change this information?
Yes, from the "REVIEW AND PAYMENT" screen you will be able to alter any information in your order.
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How do I know my order has been received?
Once you have successfully completed your order you will receive an order confirmation via e-mail.
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How do I track my order?
Included in each confirmation email is a Canada Post delivery confirmation
number. While it does not provide real-time tracking of packages, this number
can be inputted at canadapost.ca for information regarding your delivery.
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Security
The Cyberstore uses VeriSign SSL Server certificate. This enables us to communicate securely with all our web customers. SSL protects all communications with clients, meaning all credit card transactions, personal information is secure.
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Credit Card Payments
The Hockey Hall of Fame accepts the following forms of payment:
- Mastercard
- Visa
- American Express
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Returns
If for some reason you are unhappy with your purchase we will do everything
possible to accommodate you. Products can be returned for full refund within
60 days of delivery, no questions asked. Please contact us before returning
an item, either by e-mail (cyberstore@hhof.com) or by calling toll-free
(866-267-1390).
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Content
The text, images, photographs, graphics, logos, illustrations, descriptions,
data, and other material provided by the Cyberstore are referred to collectively
as the "Content." The content may contain errors, omissions or typographical
errors or may be out of date. The Cyberstore may change, delete, or update
any content at any time and without prior notice. You may view and use the
content only for your personal information and for shopping and ordering
on The Cyberstore.
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Contact
You can contact us by e-mail: cyberstore@hhof.com
You can contact us by phone toll free at 1-866-267-1390 (this is the personal
voicemail for Patrick Minogue, Associate Manager Retail Services.
You can also contact the Hockey Hall of Fame Mail Order and Support desk
directly at 416-933-8228.
Our business hours are Monday to Friday from 10:00 am to 5:00 pm.
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